POLICY
To
provide a proper and effective control key system for Housekeeping department
and provide safe and secure accommodation to guests.
To
emphasize the importance of key control and proper procedure to staff on
issuing and returning of keys.
To
ensure that keys issued are properly used for operations purpose and should not
be taken out from the hotel without permission.
PROCEDURE
1.
All
keys are put on key rings with identification tags to highlight the belongings
of each key. All keys are neatly and clearly marked. For example; maid and
supervisor section keys are tagged according to floors or levels.
2.
A
key cupboard with multi hooks is provided for hanging these keys.
3.
The
key cupboard for the keys must always be under lock and key.
4.
The
supervisor or the coordinator shall be responsible for receiving and checking
the keys at the beginning and ending of the shift.
5.
The
user consists of laundry, public area, room and supports sections.
6.
The
user needs to sign ‘in’ and ‘out’ on the key register for requesting and
returning the keys.
7.
The
user needs to inspect the keys upon receiving the units.
8.
The
user will be responsible for their keys in the course of their duties.
9.
Individual
key owner is advised not to open any room doors for anybody including staff
unless inspected and confident that there is no possibility of foul play.
Post a Comment (0)