housekeeping desk coordinator
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Generate various operational reports for the
coordination of the Housekeeping department.
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Handle telephone calls and ensures all messages,
information and requests are logged, communicated promptly and accurately to
provide prompt delivery of excellent service for both internal and external
guests.
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Maintain effective record and filling systems;
completing all administrative reports accurately and in a timely manner.
·
Process requests and delegates work assignments
in a timely manner.
·
Responsible for communicating all operational
concerns to the leadership team and proactively addressing any day to day
operational concerns.
·
Assist Housekeeping Supervisors in taking a lead
role in the coordination of all Housekeeping employees and activities
including: office opening and closing, daily room assignments, inspection of
rooms, evening service assignments, and other special tasks.
·
Responsible for liaising with Front Office and
Maintenance department in the overall operation of the rooms division.
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Maintain complete knowledge of all Housekeeping
services, outlets, hotel areas / features and hours of operation.
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Updating the housekeeping Notice board with
information like VIP in house today’s occupancy percentage, arrivals,
departures, to do list, rooms for super cleaning etc.
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Perform other duties as requested, such as
cleaning unexpected spills and executing special guest requests.
·
Good understanding of the property management
system
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Responsible for departmental keys and guest room
master cards.
·
Follow up with concerned departments in case of
guest requests /complains.
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Update the all housekeeping files
·
Prepare monthly sales report for mini bar and
any other miscellaneous sales
·
Give proper handover to the next shift and
mention all responsibilities in details to the next shift staff before leaving.
·
Handle the lost and found procedures and all
inquiries
.
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