HANDLING DND (DO NOT DISTURB) GUEST ROOM

·          Visit the housekeeping office Before receiving any keys, the receiving staff member should record their arrival by the local standard (electronic or manual sign in). 

·          Make sure - 
The keys must also be signed for, the record should include, name, position and time of arrival/receiving keys.

·         After completion of the task/shift the keys should signed back in to the main inventory in the same manner as above.

 

·         After a shift/task is finished, all relevant information to ensure the next shift can perform their duties should be handed over.

·         The information has to be posted in the log book or handover sheets. 

·         This should followed by

·         Pending rooms to be checked.

·         Late departures for cleaning.

·         Maintenance to follow-up.

·         Special guest requests.

·         Extra items placed or needed in rooms.

·         DND/DL for follow up.

·         Special work assignments to be completed.

·         Guest special Occasions.

·         Guest complaints

·         Such information includes but is not limited to guest

·         VIPs or groups to look after

·         Handling of special Requests