HANDLING DND (DO NOT DISTURB) GUEST ROOM

·         The floor pantry is a store that stocks linen and supplies for given floor.Due to the usage of service areas cleaning shall preferably occur during minimum hours of operation.

·         The floor pantry should be kept locked at all times as expensive assets like line, guest supplies, are stored here. The room should be clean at all times especially when the staff goes off duty.

• ·         Empty Trash bin, Replace used garbage bag.
• ·         Follow the garbage segregation process
• ·         Follow the color coding for waste baskets
• ·         Wipe dries with dry cleaning cloths.
• ·         Dust walls and clean dirty marks using sponge and detergent
• ·         Roll away beds & baby cots returned to their original position.
• ·         Ensure that room service has cleared all the trays and food trolleys
• ·         Clean and mop the floor, when mopping the floor Pay attention to edges and corners, plus under the shelves.
• ·         Collect dirt in dust pan
• ·         Ensure that service area is clean and dry.
• ·         A thorough cleaning need be done once a week.
• ·         Do not keep any breakages in the service areas.
• ·         All the linen and amenities should be well arranged when the shift is completed so that it will be easier to replenish extra items.
• ·         Report any maintenance issues to HK desk.

Storage Tips

·         Brushes must not rest in bristles

·         Dusters must be dried before storing

·         Buckets must be emptied of all water and dried before storing

·         At the end of the shift all used magazine, newspapers, and empty bottles are sent to the garbage disposable area where independent bins for each are allocates.

 

Rules on a Guest floor

1. Room attendants must always be in uniform and should appear properly groomed when entering the floors as this reflects on the image of the property.

2. They should reach the floor by the service elevator and enter floor through the service elevator. The guest elevators are meant for guest only

3. Speech among the floor staff must be restricted to the minimum. In case communication is necessary, this must be done in low tones even when guest are not in sight. It is possible some guests are asleep and want no disturbance.

4. Unnecessary movements like running or jumping should be avoided such movements can disturb guests in the room.

5. The passageway must be kept free of equipment, trays trolleys, Maids cart are kept along the wall.

6. Room attendants may enter only those rooms that allocated to them.