HANDLING DND (DO NOT DISTURB) GUEST ROOM

Maid’s trolley also called as a room attendants trolley, or chamber maid’s trolley, this is perhaps the most significance piece equipment in the housekeeping department. It is like a giant tool box, stocked with everything necessary to service a guest room effectively. Most such carts available now are made of metal, but sometimes wooden carts may be in use.

The cart should be spacious enough to carry all the supplies needed for a GRA to complete half a day’s room assignments. Since the cart is large and may be heavily loaded, it must be easily movable as well. The ideal cart would have fixed wheels at one end and castor –wheels at the other. The cart should be well organized so that the GRA’s do not have to waste time in searching for supplies or make frequent trips back to the supply room. Also, if the cart is not stacked neatly, it will look very unsightly.

They eliminate the time wasted in assembling equipment at the work location or moving them from one place to another.

Care & Maintenance

•           All carts and trolleys need to be kept clean, wiped daily and stored locked.

•           A thorough cleaning may be done once a week.

•           The wheels may be oiled during this cleaning for the smooth movement of the trolley.

•           Clean trolley by wiping it down inside and out to ensure that it is free of dust and dirt. (No names or stickers are allowed to be writing or glued on to the trolley)

•           At the start of the shift, check that the trolley is in good working condition.

•           Report to your supervisor any breakage.

•           Check that the frame and bumpers are in good condition.

•           Check that wheels are rotating correctly.

•           Check soiled linen bag for cleanliness. (If it is soiled or damaged changed the bag.)

•           All items should be taken from the appropriate place, i.e. housekeeping store with requisitions be completed based on actual usage and occupancy.

•           Arrange Linen on trolley.

•           Place heaviest linen items on the bottom trolley shelf, such as duvet covers and sheets.

•           Ensure you calculate sufficient king and double size bed linen of each type.

•           Place bathroom linen on the following shelf.

•           Group bath towels, bath rugs, bathmats neatly.

•           Place the small items on the highest shelf, such as pillowcases, hand towels, face towels.

•           Ensure linen is lying flat to avoid unnecessary creasing.

•           For turndown service you would place more towels than sheets.

•           Do not fill the soiled linen bag higher than the top of the bag. A pile raised up to the ceiling looks untidy and unprofessional. As soon as the soiled linen gets to the top of the linen bag empty it into the linen chute or service area.

•           When stocking your trolley, do not overstock your trolley – it will only bring extra weight to the trolley making trolley movements heavier.

•           Always remember that you are in a Guest Area and your trolley needs to be neat and tidy all the time.

Preparing Cleaning supplies and caddy for the day.

•           Inside the caddie put bottles of cleaning solutions.

•           Put a sponge along with a toilet brush and sponge for other cleaning purposes in the bucket.

•           Toilet cleaner, multi- purpose cleaner, glass cleaner, air freshener, labeled clearly.

 

1	Right hand side – Garbage Bag	Hanging, opening should be wide and securely fastened to the sides so that the garbage does not spill out when deposited. Should have a lid or flap to close once garbage has been deposited.
2	Left Hand Side-soiled linen bag	Hanging Opening should be wide and securely fastened to the sides. Linen should not be left hanging out
3	Stacking the top Rack	Stationary and Related Stationary/ stationary folders/Pens Signs DND / Make up My room signs F and B Breakfast cards Coasters Drinking Glasses Laundry Laundry Bag Laundry List Bath Room Items Sanitary Disposable Bag Soap Shower cap Vanity kit Dental kit Shaving kit Water Water bottles Bottle Tags
	Stationary Items	All stationary items should be placed in a thick folder to avoid being dog –eared. Folder should be sub- divided to contain different types of stationary. Stationary includes
	Toilet Caddy	Glass cleaner Air Freshener All Purpose Disinfectant Toilet Brush and Holder Sponge Color coded cleaning cloths
	2nd rack	Tissue Boxes Toilet Rolls Face Towels Hand Towels Large and Pillow cases
	3rd Rack	Bath Towels Bath Mats Bed Sheets