HANDLING DND (DO NOT DISTURB) GUEST ROOM

today post read and share

 hi there this is very impotent part as my friend i am going to talk about the occupancy report, housekeeping provide 2 kind of report one is system and other is physical report , lets move in to the topic .

'To have spotlessly cleaned and maintained rooms based on accurate guest information in the form of occupancy reports'

this is one of the explanation for the report 

• Creating Occupancy Report.
• HK Desk need to follow

i will tell you the abbreviation after this lessons

Creating Occupancy Report.

-         At the beginning of a new shift, the first task to be performed is the printing and creation of the occupancy report by housekeeping section.

-         Use the PMS main room status report from the housekeeping menu, and distribute by sections according to configuration

-         Check all allocated room at 10:00 hours and 20:00 hours to know the status.

-         Check the number of persons occupying the room.

-         Report all rooms, which do not have luggage.

-         Report any damages or unusual occurrences.

-          The report to be handed over to housekeeping desk.

-         New Arrival ROOM:

-         The room shows occupied in the system but the guest has not yet arrived.

HK Desk need to follow

-         Sleep-out rooms:

-         Occupied rooms where the guest has spent the night out or occupied rooms which have not been used at all since they were cleaned the previous day.

-           Compiles occupancy report from each section, makes 3 copies of total hotel occupancy report to forward to accounting, front desk and one copy to be retained in housekeeping.

-           Update room status and print out discrepancy report copy to account, Front Desk and one copy for HK.

-         All other reports shall either be directly printed from the PMS (Property Management System) or created updated in accordance with LSOP