HANDLING DND (DO NOT DISTURB) GUEST ROOM

-          At the beginning of a new shift, the first task to be performed is the printing and creation of the occupancy report by housekeeping section.

-          Use the PMS main room status report from the housekeeping menu, and distribute by sections according to configuration

-          Check all allocated room at 10:00 hours and 20:00 hours to know the status.

-          Check the number of persons occupying the room.

-          Report all rooms, which do not have luggage.

-          Report any damages or unusual occurrences.

-          The report to be handed over to housekeeping desk.

-          New Arrival ROOM:

-          The room shows occupied in the system but the guest has not yet arrived.

-          Sleep-out rooms:

-          Occupied rooms where the guest has spent the night out or occupied rooms which have not been used at all since they were cleaned the previous day.

·           Occupancy report compilation

-           Compiles occupancy report from each section, makes 3 copies of total hotel occupancy report to forward to accounting, front desk and one copy to be retained in housekeeping.

-           Update room status and print out discrepancy report copy to account, Front Desk and one copy for HK.

-          All other reports shall either be directly printed from the PMS (Property Management System) or created updated in accordance with LSOP