HANDLING DND (DO NOT DISTURB) GUEST ROOM

     hey hoteliers , first of all i am sorry for the past weeks . as we know we have difficult situation at the moment . however i can manage it now i am going to talk with you every  once a week .

lets begin where we stopped. 

Housekeeping Room Attendant / Room Assistant 

report to - housekeeping supervisor 

Job Summary

To serve the needs of the business, our guests and our colleagues by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

Room attendant promotes a positives image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems. 

The Room Attendant is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards as set by Araliya Green city.  He or she provides exceptionally clean, neat and well maintained guest rooms and corridors.

 

KEY DUTIES AND RESPONSIBILITIES

·         Please note that this is not an exhaustive list of everything that needs to be done.  Araliya Green city employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

·         Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.

·         Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.

·         Ensure that lost and found articles are processed properly and that the correct logs are maintained.

·         Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.

·         Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.

·         Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when required.

·         Ensure VIP requirements are met

·         Ensure all special requests are met, with particular reference to families visiting our hotel with children.

·         Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.

·         Clean and take care of all working equipment used by himself / herself.

·         Report any damage or loss in a guest room immediately after being found.

·         Remove room service trays from room & place in service area.

·         Make room status reports.

Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management