HANDLING DND (DO NOT DISTURB) GUEST ROOM

We are going to teach you step by step all cleaning procedure today onward .  

Proceed to the toilet.

Check whether all toilet lights are working

Do not touch at any point:

•           Money

•           Jewelry

•           Personal valuables belonging to the guest.-     

Removed soiled / used towel/bathmat, Etc.-   

·         Follow the environment practice

·         Spray disinfectant/cleaning liquid on the W/C bowl, seat, sink and tub.

·         Must spray before commencing to clean the room so that cleaning agent is allowed to be active/penetrate for at least 10 minutes.

·         Check that there are no ants, cockroaches, etc. If present, pest control alert/measures must be taken immediately

Check for maintenance moving in a clockwise direction around the room:

•           Open taps and check them

•           Flush units

•           Check toilet door locks

•           Check hair-dryer

•           Check lamps

•           Are all the lights working?

•           Is the area including the mirrored areas well lit?

•           Check that the exhaust/ventilation system is working effectively

If there are any defects, inform the HK Desk immediately.

Cleaning the sink

·         Scrub the sink with a soft brush.

·         Pay attention to stains and areas near the fittings.

·         Wash the sink and fittings with a sponge.

·         Check that the water pressure is sufficiently high.

·         Check that hot water flows instantly upon opening hot water tap

·         Check that the drainage system works well.

·         Rinse and wipe the sink and fittings

 

·         Cleaning the mirror -   

·         Wash mirror once with sponge (Especially at the lower end/bottom).

·         Wipe the mirror dry with the glass squeegee /l cloth.

 

Cleaning the vanity counter

·         Wash and wipe dry all glassware.

·         Clean towel rack.

·         Cleaning the bathtub /shower cubical

·         Scrub wall tiles (if shower cubicle, the walls of SC) having dabbed the soft brush in detergent

·         Brush the bathtub/floor of shower cubicle.

·         Wash fittings including taps/faucets, shower curtain or panel, grab bar, towel racks, shower head, cloth line, etc.

·         Wash the bathtub.

·         Check that the water pressure is sufficiently high.

·         Check that hot water flows instantly when mixer tap is opened.

·         Check that the drainage system works well remove any hair.

·         Check that the bathtub is safe for use. Verify that the safety/anti-slip strips are firmly attached and clean in appearance

·         Cleaning W/C

·         Gather all of the necessary cleaning supplies

·         Put on the protective gloves.

·         Flush the W/C or toilet, if the flush is not working properly then inform the control desk to create a maintenance job order for the same.

·         Sprinkle the cleaning solution in a circular motion around and inside top of w/c bowl and leave it for 10 minutes.

·         Apply cleaning solution on the walls beside and behind the toilet.

·         Wipe the outside of the toilet bowl and the walls around the toilet with a damp sponge. (Use this sponge / cloth only to clean the toilet. Mark this sponge with special tag or color coding to identify the same.)

·         Wipe the walls under the cistern and the drain pipe.

·         Use a toilet bowl brush to scrub the inside of the toilet bowl.

·         Clean under the rim and the seats.

·         Clean the top of the rim of w/c, in and around the hinges, bottom of w/c seat cover.

·         Flush the toilet.

·         Rinse the brush in the toilet once the cleaning is done.

·         Dry entire w/c, using clean dry cloth removing all marks.

·         Polish the walls and pipes.

·         Recheck inside w/c bowl especially under rim and ensure water is clear.

·         Close w/c seat cover.

·         Check that the drainage system works well

·         Check that the ventilation is functioning efficiently and that the toilet is free of any bad odors.

·         W/C should be cleaned on a daily basis.

·         Always make sure that the W/C is stain free, fresh smelling, dry and the water in the bowl is clear.

·         Clean the telephone using the antiseptic solution after every check out.  

·         Mop the floor from the furthest end out to the toilet floor.

·         Check that the floor is dry and not slippery

·         Replenish amenities & supplies

·         All used guest supplies and amenities need to be replenished and refilled on a daily basis.

·         Ensure guest personal articles are placed neatly on top of an unfolded wash cloth.

·         Leave the door 1 inch ajar and away from the doorframe.